Data and leads only work with a process behind them.
Good data on a disorganised floor still under-performs. ServiceClub sets up the process a call center actually runs on — from understanding your requirement to reporting on results — so every seat knows what to do with what lands in front of it.
How the process is set up
Understand your requirement
We start with what you're selling, your team size and your current setup, so the process fits your floor and not a generic template.
Allocate data and leads
Data and leads are matched to your vertical and split across your callers in batches your floor can actually work through.
Train callers and set scripts
Callers get a script and a walk-through on the data they'll be dialing, so the pitch is consistent from the first seat to the last.
Monitor live and quality-check
Calls are tracked as they happen, with quality checks in place to catch issues before they become a pattern.
Report and optimise
Results are reported back regularly, and the process is adjusted based on what's converting and what isn't.
Ready to set up your process?
Tell us about your floor on WhatsApp and we'll walk through what fits.